City of Carlsbad 311 Service Center

Phone: (575) 887-1200
Hours: Monday – Friday, 8:00 a.m. to 5:00 p.m.

Important: Do NOT use this portal for emergencies or crimes in progress. Call 911 for emergencies. For non-emergency police matters, call (575) 885-2111.

Use the map below to report issues such as potholes, graffiti, illegal dumping, code violations, junk cars, or animal control concerns. For the quickest response, include a photo and the exact location.

Access the web portal here

Download the App: Apple App Store | Google Play

Direct Department Contacts

If you prefer to call a specific department directly:

  • Code Enforcement: (575) 885-1185
  • Public Works (Streets/Traffic): (575) 885-6262
  • Solid Waste (Grappler/Dumpsters): (575) 885-0042
  • Animal Control: (575) 885-2111 ext. 0
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