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Frequently Asked Questions

Animal Control

Yes, Animals (dogs and cats) can be dropped off at Noah’s Ark 24 hours a day. There is a doorway inside the brick area on the north side of the building, there are cages provided. The cages are checked regularly and animals will be brought inside.

Noah’s Ark is located at 1517 Buena Vista. Hours of operation are 12pm to 5pm Monday to Friday. 11am to 4pm Saturday. 575-885-5769.

You can reach Animal Control through Carlsbad Police Department dispatch. 575-885-2111 extension 0.

Building and Zoning

You can apply for a building permit at the Planning, Engineering, and Regulation Department at City Hall. 575-885-1185. Fees are based on type of building or work being performed.

You will need a building permit if you are tearing out/ putting up sheetrock, curb-cuts, roofing, shingles, windows, fences (even if repairing an old one), demolitions, storage sheds, garages, porches, new construction, cement slab, stucco, sewer tap inspections, etc.

Carlsbad Cemetery

We only keep three months worth of old newspapers. Older newspapers are kept at the Eddy County Clerks office, on microfilm. Printing is available. The Family Historic Center at 1211 W. Church also has older newspapers. 575-885-1368

Interment and Disinterment Rights or Plots can be arranged by visiting the Cemetery office at 114 S. Halagueno St in the Municipal Annex Building. 575-236-1073.

The Carlsbad Municipal Cemetery is open to visitors 7 days a week, 365 days a year, according to the following schedule: Summer Hours (April 1 through October 31) 8 am to 7 pm. Winter Hours (November 1 through March 31) 8 am to 5 pm.

Carlsbad Museum and Art Center

There is no entrance fee for the Carlsbad Museum and Art Center, however, donations are gratefully accepted.

The Carlsbad Museum and Art Center is open Monday to Saturday 10 am to 5 pm.

The Museum and Art Center is located at 418 W. Fox on the south side of the Library.

Carlsbad Public Library

Yes, we have digital access cards, which grant access to all our online services. All you need is a photo I.D.

Yes. All reader books and juvenile fiction books are marked with the AC level. Children must take the Accelerated Reader tests at their school.

Library cards are free. You must be 18 years of age and have proof of identification and a local address. Minors may have a library card with parent/guardian consent.

Yes. We also have a wide selection of large print and ebooks.

Tax forms are available year round. The largest pre-printed selection is available from January to April. They can also be obtained online at IRS.Gov

The meeting room is available for non-profit groups only. Contact the Library Information Desk for scheduling. 575-885-6776

Black and white printing and copying is available for a charge. There is no public fax service.

Yes, we do have free wireless internet access available, check at the desk for the password.

Computers are available for public use, computers with free internet access are available for one hour a day. Computers without internet access are available without a time limit. You must be in good standing with the library and have no fees over $5.00,

Carlsbad Public Library is open Monday to Thursday, 9 am to 8 pm and Friday to Saturday 9 am to 6 pm. Closed Sundays and Holidays

We only keep three months worth of old newspapers. Older newspapers are kept at the Eddy County Clerks office, on microfilm. Printing is available. The Family Historic Center at 1211 W. Church also has older newspapers. 575-885-1368

General Information

The City Dog Park is located at 122 E. Lea Street (Next to the river.)

The Park is open from 6 AM to Sunset.

Rules for the Dog Park.

Use park at your own risk.

Aggressive dogs are prohibited.

Clean up after your dog.

Dogs must be spayed or neutered.

Children under 12 must be accompanied by an adult.

Dogs must be under voice control.

Owners must have leash at all times.

Dogs must be on leash outside double-gated entry.

Fill holes made by your dog.

Dogs must be at least 6 months old, licensed & vaccinated.

No food or drinks allowed.

The park is maintained by the City of Carlsbad Parks and Recreation Department.

Please keep it clean. Thank you.

Dog Park Rules | Hours

The summer hours schedule for the Carlsbad Natatorium located at the Carlsbad High School 3000 W. Church 575-234-3326. During the weekdays the hours are 12:00 p.m. to 4:00 p.m. and 7:00 p.m. to 9:00 p.m. The hours for the weekends are as follows 12:00 p.m. to 4:00 p.m. The cost is $2.50 per person.

Lifeguards are on duty from 8 am to 8 pm from Memorial Day weekend to Labor Day weekend. There is no swimming at the beach unless there is a lifeguard on duty.

Contact the Carlsbad Chamber of Commerce. 575-887-6516 or 800-658-2713

Ambulance Reports are available by visiting the office of the City Clerk and filling out a request form. There is a fee of $ .50 per copied page.

Code Enforcement can be contacted at City Hall 575-885-1185. Or through the form located on the city’s website under the Citizens Request tab.

Arrangements for sponsorship can be made by calling Bob Forrest at 575-302-9680.

The scheduling of the Walter R. Gerrells Civic Center can be accomplished by calling 575-887-0276. You may also contact MSL Productions at 575-208-6208, or email carlsbadentertainment@gmail.com

Arrangements to rent the Pavilions or Picnic Shelters can be made by contacting Steve Hendley at City Hall, 887-1191 ext. 7957. There is a $25 charge for rental. You are advised to reserve early as some dates fill up quickly.

Notary Public is available at both City Hall and the Police Department 8 am to 5 pm Monday through Friday. Cost is $3.

Carlsbad Transit provides transportation by van to locations all over Carlsbad. The vans run 5 am to 9:30 pm Monday through Friday. The cost is $2 each way for people making reservations 24 hours ahead of time. The cost of same day service is $5 each way. Office hours are 8 am to 5 pm Monday to Friday. 575-887-2121

Business registration is handled by the Planning, Engineering, and Regulation Department at 114 S. Halagueno. Their phone number is 885-1185.

The City of Carlsbad does not maintain these records. Birth and Death certificates are kept by the State of New Mexico and can be accessed by calling Vital Records. 505-827-0121. Marriage Licenses are maintained by The Eddy County Clerks Office. 575-885-3383.

Licenses for dogs and cats are available through your veterinarian or through the Water Department at City Hall. Rabies vaccination certificate number will be required at City Hall.

Contact Diana Dorado at the cemetery office at 575 236-1075.

To report an abandoned vehicle, dial 311 or 575-234-7901 or you can call the Police Department Dispatch Center. 575-885-2111 ext 0. Or through the form located on the city’s website under the Citizens Request tab.

City Hall is open from 8 am to 5 pm, Monday through Friday.

New Resident Information

Fill out this form. Request For Outstanding Water, Sewer, and Garbage Billings Please return the form to the water department at 101 N. Halagueno St. You may also email the completed form to cashier@cityofcarlsbadnm.com

Trash is picked up based on where you live in the city. Any address north of Church Street will be picked up Monday and Thursday, Any address south of Church Street will be picked up Tuesday and Friday. For further questions you can contact the Public Works Department 575-885-6262, 7 am to 4 pm Monday to Friday.

City residents are serviced by the City of Carlsbad and will be paid for as part of your water bill. Questions regarding service can be answered by Solid Waste Management at Public Works. 575-885-6262. Residences outside of the city limits are not serviced by the City of Carlsbad.

The City of Carlsbad serves our community. Their offices are located at City Hall, 101 N Halagueno. 575-887-1191. They also have a convenient drive thru window for payments located on the north side of the building.

New Mexico Gas Company services Carlsbad and surrounding areas. You can contact them at 888-664-2726.

Xcel Energy serves Carlsbad and the surrounding area. They can be reached at 800-895-4999.

Personnel

Applications can be picked up at the Personnel Office, City Hall, Room 114, or can be printed off our website under the Personnel/Employment link.

Jobs openings are listed on our website under the Employment Opportunities tab. They are also posted on a bulletin board located at City Hall 101 N. Halagueno.

Applications for employment are accepted only for posted job vacancies and must be submitted prior to the posted deadline. To Apply for posted positions, file applications at the Personnel Office, City Municipal Building, 101 N. Halagueno St. Room 114. Mailing Address: City of Carlsbad Personnel Department, P.O. Box 1569, Carlsbad, NM 88221-1569

Police Department

Accident Reports are available from the records department, second floor of the police department. 602 W. Mermod. 575-885-2111. There is a fee for each report. $2 for the first page (front and back) and $ .50 per copy after that. You will need a government issued photo identification, the date and location of occurrence .

Background Reports are available from the records department on the second floor of the police department. 602 W. Mermod. 575-885-2111 ext. 3. There is a $2 fee for each report. You will need a government issued photo identification.

Police Reports are available from the records department, second floor of the police department. 602 W. Mermod. 575-885-2111. There is a fee for each report. $2 for the first page (front and back) and $ .50 per copy after that. You will need a government issued photo identification.

Municipal bonds are done at the court during working hours. After working hours, they are done at the police department. Carlsbad Magistrate bonds are done at the court during working hours. After working hours, they are done at the Eddy County Detention Center.

Fingerprints are done at CARC inc. The service is provided by Cogentid. Cogentid.com

Riverwalk Recreation Complex

Power House and Tottenhoff Room Rentals are $50 for 4 hours with a $50 cleaning deposit. $100 for full day with a $50 cleaning deposit. Deposit is mailed back if room is cleaned and there is no damage. Must be paid in full at time of reservation. Reservations can be made by calling 575-887-2702.

Pool Tables, ping pong tables, indoor racquet ball courts, fitness room, basketball courts, volleyball courts, arcade games, hockey park and skate park.

Riverwalk Recreation Center is open 8 am to 9 pm Monday to Thursday, 8 am to 10 pm Friday, 1 pm to 10 pm on Saturday and 1 pm to 9 pm on Sunday. Closed on Holidays. Project Playground is closed dusk to dawn.

San Jose Senior Center

There is no charge to become a member. You must be 40 years of age to become a member. Southeastern Community Action requires an age of 60 to participate in the meal program.

Meals are served Monday to Friday 11:30 am to 12:30 pm. The menu varies.

8 am to 5 pm, Monday to Friday. 2814 San Jose Blvd. 575-885-1402.

Solid Waste Department

It was determined to be more cost effective. Dumpsters made of metal rust quickly and have to be replaced often. The Roll-out trash cans made of plastic last much longer and are cheaper to replace. They also assure that each customer gets an equal space for trash disposal. Additionally, It also cuts down on illegal dumping.

Trash is picked up based on where you live in the city. Any address north of Church Street will be picked up Monday and Thursday, Any address south of Church Street will be picked up Tuesday and Friday. For further questions you can contact the Public Works Department 575-885-6262, 7 am to 4 pm Monday to Friday.

The dump is open from 7 am to 4:15 pm 7 days a week unless there is a high wind advisory. You can contact them at 575-200-5642.

Traffic Concerns

Yes, Carlsbad Public Works provides street cleaning for the City of Carlsbad. Street Sweeping is done once a month based on a schedule. You can view the schedule on the Street Sweeping Schedule page. In order to make the most of this service, please be sure to move vehicles or other impediments out of the way on your scheduled days.

Potholes can be reported by using the form on this website, by calling 311 or by calling Public Works at 575-885-6262. You will need the address nearest to the pothole or the closest intersection. If you do not have an address, please be prepared to give as detailed information as possible for the location. i.e. Southbound lane, near the curb.

Police Dispatch can handle this request. 575-885-2111 ext. 0.

Water Department

Your watering days depends upon your address. If your address ends in an even number, then you water on Tuesdays, Thursdays, and Saturdays. If your address ends in an odd number, then your days are Wednesday, Friday, and Sundays. There is no watering on Mondays. Watering is permitted before 10:00 AM and after 6:00 PM.

Landlords can go to the Cashier’s office, fill out a form and provide a letter of no responsibility. This must be done annually. Landlords should be aware that this action will result in the tenant being required to turn in a deposit of $90.00 before service will be turned on.

During Office Hours 7 am to 5 pm you can call 575-885-6313. After hours please contact the Police Department Dispatch Center 575-885-2111 ext 0.

If you have repaired a leak during January or February, you can come to the Cashiers office at City Hall and request a sewer adjustment. You will need to fill out a form and provide a receipt or notarized statement of repair.

Sewer Charges are based on the water usage for January and February. The usage for those two months are then averaged.

The Water Department accepts cash, checks and credit cards (visa, MasterCard, Discover) for payment. You may also set up an automatic payment from your checking or savings account.

Water cut-offs occur the 1st Tuesday of the month.

The Water Department is in City Hall at 101 N. Halagueno. You will need to fill out an application and provide proof of valid identification. Deposits are $45.00 for property you own, $90.00 for rental property that the owner has provided a letter of no responsibility. If you are moving to Carlsbad, you can call 575-887-1191 ext. 7800 to set up service via fax or email correspondence. Proof of valid identification will still be required, and the deposit must be paid by credit or debit card.

Water Department payments are due before the 21st of each month.

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