Director of Utilities
Contact: Ron Myers
Phone: (575) 885-6313
New Mexico Gas Co.
|Water/ Sewer/ Trash:
City of Carlsbad
CITY OF CARLSBAD CASHIER’S OFFICE
The Cashier’s office is closed to walk-in business in observance of Covid-19 safety. Payments may still be made by coming through the drive-through, online, or via a dropbox. Thank you for your understanding.
The Cashier’s office in city hall is dedicated to providing the public with many services. The Cashier’s office is the customer service point for water, sewer and garbage services. Applications for these services need to be completed in the office. In addition, a picture ID of any persons registered on the account and a deposit are needed to complete the application process. Deposits can be paid with cash, check, money order or credit card.
New construction; home or business, will require a new water service meter. Customers will be given an estimate depending on the size of meter required. Approval from the Water Supervisor will also be necessary before the paperwork can be completed and work can begin. Fees for these services are paid for in the cashier’s office.
Payments for water/sewer/trash accounts are also taken in this office. We accept check, cash, money order, or credit card. We also accept phone payments by credit card. Credit card information can also be written on the water bill stub and mailed in. Customers also have the option to have their water bill drafted from their checking or savings account. Payments can also be made online from this website. The forms can be picked up at the Cashier’s office in city hall. For customers convenience, payments can be placed in either of our drop boxes. Both drop boxes are located at City Hall. One is located in the north parking lot on the left wall before going into the alleyway and the second is located inside the building next to the cashiers office door. Please do not place cash inside the drop boxes.
Utility bills are prepared and mailed at the end of each month. Bills are due upon receipt and are considered delinquent (past due) 21 days from the invoice date. Accounts are subject to termination of service if the current charges are not paid on, or before the last business day of the month following the invoice date. Accounts subject to termination will be required to pay the past due balance and all applicable late and reconnect fees before service will be restored.
Ambulance payments are also taken in the cashier’s office as long as a statement is provided. Unfortunately, we do not have access to the customer’s bill and will not be able to answer any questions concerning an ambulance bill.